FAQ

FAQ

Charges & Billing

1. Do you have hidden costs?
2. What's included in my price?
3. Do you have a minimum charge?
4. What type of payments do you accept?
5. Do I have to pay to have items disassembled/reassembled?
6. Is there a fee to change my pick up date or time?
7. My company is paying for my move. How do they pay?
8. How much do I pay at pick up?
9. When is my balance due?
10. Should I tip my movers?
11. Can someone else pay for my move?
12. Can I use a different credit card other than my own?
13. My box count has changed since I received and signed my initial estimate. Do I have to pay the same amount as my initial estimate shows?
14. Why volume is better than weight as a move pricing method?

Scheduling

1. How far in advance should I schedule my move?
2. Are you open seven days a week?
3. How long will it take for my items to arrive?
4. Can I change my move date after I make a reservation? Is there a fee involved?

Pre Move Preparations

1. Is valuation (moving insurance) necessary?
2. I have few prized possessions that need to be treated with extra care?
3. How do I get boxes and moving supplies ahead of my move date?
4. Do I need to wrap my furniture items?
5. What if I haven't finished packing by my scheduled moving day?
6. Can I leave clothing in my dresser drawers?
7. How do I prepare my appliances/TV for the move?
8. How will the movers know what items to take and what to leave behind?
9. Will you move my plants?
10. Are there any items that you cannot move?
11. How can I ensure that my belongings end up in the correct room during delivery?
12. Parking Space Reservation - How Does It Work?

Moving Day

1. If I can't be there on moving day, can someone else be there for me?
2. How do you keep track of my items?
3. Is it possible to move during inclement weather?
4. How are my items separated from other people's items on the truck during the cross country portion of the move?

Additional Service

1. Do you offer guaranteed delivery dates?
2. Do you offer full packing service?
3. Are you able to pack art, antiques and valuable items?
4. Do you move cars?

Storage & Delivery

1. Can I keep items in storage past your "30 days free" storage offer?
2. When will I get my delivery?
3. How can I find out the status of my shipment?
4. What if some of my items get damaged?
5. How much time do I have to file a claim once the move is done?

Claims

1. What if I purchased 3rd party insurance?
2. What if I have NOT purchased 3rd party insurance?
3. How do I start my claim process?
4. How will my claim be calculated?
5. How does basic insurance coverage works?
6. What did the DOT have in mind when they created the basic insurance coverage?
7. How do I contact you?
8. How do I get updates on the status of my claim?
9. What are inventory item numbers, and where do I find them?
10. Do I need to send evidence of damage?
11. How long do I have after my delivery to file a claim?
12. How fast will my claim be resolved?
13. Will my claim remain open until I decide to close it?

If you have a question that doesn't appear on this page, feel free to contact us and we will get back to you with an answer as soon as possible.

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