The ProMover Program

ProMover Program

The Homeowner's Dilemma

For anyone planning a local or long distance move, the prospect of hiring the solid, reputable, and dependable service provider can be a daunting one. Moving is not something we do every day, and as a result it can be difficult to know the right one to call. Shady, fly by night operators and con artists are plentiful in the moving industry, and hiring the wrong company could very easily leave you with more problems than you initially started out with.

The Industry Solution

In 2009, the American Moving and Storage Association launched a program designed to protect consumers by providing accountability and certification on the part of member relocation and transportation providers. This program is known as ProMover, and is set up to eliminate imposters and rogue operators by providing reliable, trustworthy recommendations for moving projects small and large.

The Mover's Commitment

Moving companies desiring to become a ProMover provider are required to pass an annual criminal background check, be properly licensed by the Federal Motor Carrier Safety Administration, and pledge to abide by the ethical standards required by the program, such as truth in advertising, and all business transactions with customers and clients.

Movers are also required to maintain a minimum of a Satisfactory rating with the Better Business Bureau. The ProMover logo may be prominently displayed on all vehicles for any company adhering to these guidelines. Membership is not permanent, however, and providers may be placed on probation and subsequently expelled from the program if any discrepancies in the operational standards become evident.

The ProMover Code Of Ethics is as follows:

• To consistently offer and provide the most efficient and reliable moving and storage services available, while adhering strictly to a policy of truth, honesty, integrity and fairness in all business transactions.
• To consistently strive for improvement in all facets of industry operations and to bind ourselves to the individual and collective effort of seeking and effectuating such improvement.
• To be conscious and considerate of consumer needs and to continually promote the progress, fraternity, education and dignity of our industry so that the public will be better served.
• To promote the elimination of fraud, deceit, misrepresentation and unethical practices within the industry and to engage in formal disciplinary review of any and all members involved in such practices.
• To afford all members and applicants due process in the administration of association affairs, to promote competitive practices and to eliminate unlawful restraint of trade within the industry.
• To maintain the highest concern for the health, welfare and safety of our employees, while recognizing their needs as both human beings and individuals.
• To faithfully fulfill all obligations of membership, including the timely payment of all charges for membership affiliation and services.
• To protect free enterprise in a democratic society and to foster the commercial viability of the small business component of our industry. (AMSA Code of Ethics)

What It All Means

The ProMover program is designed to provide peace of mind for homeowners planning a move by not only promoting the highest ethical practices in the moving industry, but also by working with state and federal governments to provide a measurable state of quality as well as eliminating the risk of hiring unqualified, inexperienced, incompetent, or fraudulent parties. The ProMover program also provides assistance with obtaining estimates, packing tips, and fostering a better understanding of valuation and insurance.